Privacy Policy

1. Introduction

The Showroom Miami ("Company," "we," "our," or "us") provides luxury and exotic vehicle services in South Florida, including collision repair and insurance coordination, towing, wrap/PPF/tint installation, exotic vehicle rentals, custom builds, and sales and financing referrals. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, contact us, or use any of our services.

By using our website or services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our practices, please do not use our website or services.

2. Information We Collect

Depending on which service you use, we may collect:

• Contact and identity information: name, phone number, email address, mailing address.
• Vehicle and service information: vehicle make/model/VIN, damage photos, repair estimates, custom build specifications, wrap/tint job details, rental agreements, and vehicle condition checklists (photo/video documentation at pickup and return).
• Insurance information: insurance carrier, policy number, claim number, and adjuster contact details, submitted in connection with collision repair services.
• Financial and financing information: information submitted through financing or credit applications, which may be shared with third-party lenders, dealerships, or financial institutions for the purpose of evaluating financing options. We do not store full financial account numbers on our own systems; these are submitted directly to our lending and dealer partners where applicable.
• Driver's license and identification: required for towing dispatch verification, rental agreements, and certain financing applications.
• Communications: records of calls, texts, emails, and form submissions, including call recordings where applicable (see Section 6).
• Technical information: IP address, browser type, device information, and cookies collected through our website and analytics tools.

3. How We Use Your Information

We use personal information to:

• Provide, schedule, and manage the service you requested (collision repair, towing, wrap/PPF/tint, rentals, custom builds, or sales/finance referrals);
• Communicate with you about bookings, estimates, claim status, and service updates;
• Coordinate with insurance carriers on collision repair claims you have authorized us to handle;
• Submit financing applications to lending or dealer partners on your behalf, where you have requested this service;
• Process payments;
• Verify identity and eligibility for rentals and financed transactions;
• Maintain service records, condition documentation, and warranty history;
• Comply with legal, insurance, and regulatory obligations;
• Improve our website and services through aggregated analytics.

We do not use your information for any purpose beyond what is described in this Policy without your consent.

4. How We Share Your Information

We do not sell your personal information. We may share information with:

• Insurance carriers and adjusters, for claims you have authorized us to submit or coordinate;
• Lenders, banks, and dealership partners, for financing applications you have submitted;
• Service and repair subcontractors (e.g., independent wrap/PPF installers, towing operators, or rental partners), limited to the information needed to perform the specific service;
• Payment processors, to complete transactions;
• Form and scheduling providers (e.g., JotForm), to process bookings and inquiries;
• Legal or regulatory authorities, where required by law, subpoena, or court order;
• Professional advisors (accountants, attorneys), where necessary for business operations.

Any third party receiving your information is contractually or legally obligated to use it only for the purpose for which it was shared, to the extent required by applicable law.

5. Text Message (SMS) Communications

By providing your mobile number and opting in through our website, booking forms, or in-person intake, you consent to receive service-related and, where separately opted in, marketing text messages from The Showroom Miami. Message and data rates may apply. Message frequency varies.

• Mobile opt-in information and phone numbers collected for SMS purposes are not shared with third parties or affiliates for their own marketing purposes.
• You may opt out of text messages at any time by replying STOP. You may reply HELP for assistance.
• Consent to receive texts is not a condition of purchasing any service.

6. Call Recording

Some inbound and outbound calls with our team may be recorded or monitored for quality assurance, training, dispute resolution, and service documentation purposes. Florida law requires the consent of all parties to a call recording. By proceeding with a call after being notified (via this Policy, a recorded greeting, or verbal disclosure), you consent to such recording. If you do not consent, please inform the representative at the start of the call and request an unrecorded line.

7. Financing Applications and Credit Information

If you submit a financing or credit application through us for referral to a lender or dealership partner:

• Your application data is forwarded to the relevant third-party lender(s) or dealer(s) you have authorized;
• Those third parties, not The Showroom Miami, make credit decisions and are responsible for any adverse action notices required under the Fair Credit Reporting Act (FCRA) or applicable law;
• We retain a copy of the submitted application for record-keeping and commission/referral tracking, subject to the retention period described in Section 10.

8. Data Security

We use commercially reasonable safeguards, including SSL encryption and restricted internal access, to protect personal information. However, no method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.

In the event of a data breach affecting personal information as defined under Florida law, we will provide notice to affected individuals and, where required, to the Florida Department of Legal Affairs, in accordance with Fla. Stat. § 501.171 and other applicable law.

9. Your Rights

Depending on your state of residence, you may have rights to:

• Request access to the personal information we hold about you;
• Request correction of inaccurate information;
• Request deletion of your personal information, subject to legal, contractual, or operational retention requirements (e.g., open insurance claims, active rentals, or financing records);
• Opt out of marketing communications (see Section 5 for SMS opt-out).

To exercise any of these rights, contact us using the information in Section 13. We will respond within the timeframe required by applicable law, and may need to verify your identity before processing a request.

10. Data Retention

We retain personal information for as long as necessary to complete the service requested, satisfy insurance and warranty obligations, comply with legal and tax record-keeping requirements, and resolve disputes. As a general guideline:

• Collision repair and insurance records: retained for a minimum of 5 years from the closure of the claim or completion of the repair, whichever is later;
• Rental agreements and vehicle condition documentation: retained for the duration of the rental plus 3 years;
• Financing applications: retained per lender/dealer partner requirements and our internal record-keeping needs.

11. Children's Privacy

Our services are directed to individuals 18 years of age or older. We do not knowingly collect personal information from anyone under 18. If we learn that we have inadvertently collected such information, we will delete it promptly.

12. Cookies and Tracking Technologies

We use cookies and similar technologies to operate our website, remember preferences, and analyze site traffic through website analytics and advertising cookies. You can disable cookies through your browser settings, though some site features may not function properly as a result.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, contact us at:

Email: info@showroommiami.com

Phone: (305) 419-8379

14. Governing Law

This Privacy Policy is governed by the laws of the State of Florida, without regard to conflict-of-law principles.